Saturday, 1 June 2013

Tourist attraction assessment

You may know we were visited today by the senior assessor for the Visit England  VAQAS (Visitor attraction quality assurance scheme). This is an annual visit to determine whether we merit the "English Tourist Council" quality assured "rose" emblem which we display at our sites and on our timetable. It is an extremely thorough assessment  following which he debriefed me on his findings. I am pleased to say that in his words we " get better each year". He was particularly impressed by the friendliness and helpfulness of all the volunteers, the general cleanliness of the trains and buildings, the phone answering service, the website and the facility of being able to travel on different trains. There were a few minor issues which I will deal with separately but all in all, he was very impressed. A full report will be available in 2 weeks.
Colin Fewell

No comments:

Post a Comment